Holy Spark support
Here to help.
A question, a problem, or something you’d like to see? Get in touch.
Email us
support@holyspark.appFor technical issues, include your iPhone model, iOS version, and what happened. Please leave out passwords, payment details, and any personal notes you want to keep private.
A few helpful answers
Is the Bible free to read?
Yes. The Bible text and verse feed are always free. Optional purchases unlock additional features; the app shows what is included before you buy.
How do I cancel a subscription?
On your iPhone, open Settings, tap your name, then Subscriptions. Choose Holy Spark and cancel there. Deleting the app does not cancel a subscription. See Apple’s cancellation instructions.
I paid, but my access is missing.
Make sure you are using the Apple Account that made the purchase, then tap Restore Purchases in Holy Spark. An internet connection is required. If access is still missing, email us with a description of the issue.
How do I request a refund?
Apple processes purchases and refund requests. Sign in at reportaproblem.apple.com with the Apple Account used for the purchase and follow the refund steps.
Can I read offline?
Yes. All four Bible translations are included in the app. Some study content needs an internet connection the first time you open it, then stays cached on your device. Purchases and restoring access also need a connection.
Where are my notes and saved verses?
Your notes, saved verses, and reading progress are stored on your device. Holy Spark does not provide its own account or cloud sync service. See our Privacy Policy for information about device backups and deleting data.